Contact & Grievances

Get help

• Email: support@golitime.com. We usually reply within 1 working day.
• Pharmacies & clinics: email us with "Demo" in the subject.

Grievance Officer

For complaints about the Service, your personal data, payments or refunds, under the Information Technology Act, 2000 and its rules, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer, Goli Time
Email: support@golitime.com (subject line: "Grievance")
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt. If we need more information we will tell you, and we will keep you updated until it is closed.

If you are not satisfied, you may approach the Data Protection Board of India (for personal data complaints), or the National Consumer Helpline at 1915 / consumerhelpline.gov.in (for consumer complaints).

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