1. Free trial
Every new user gets a 14-day free trial with no card or payment needed. Nothing is charged during the trial, and the trial does not turn into a paid plan on its own. At the end of the trial, you choose whether to start a paid plan.
2. Payments
Paid plans are not live yet. When paid plans are available, payments are processed securely by Razorpay. Prices are in Indian Rupees and are shown, with any applicable taxes, before you pay: Basic ₹149/month, Family ₹299/month, Yearly Family ₹2,499/year, Pharmacies & clinics ₹1,999–₹4,999/month.
3. How to cancel
- Email support@golitime.com with the subject "Cancel plan" and your WhatsApp number. When paid plans launch, a cancel option will also be available in the WhatsApp menu.
- If you set up automatic renewal (for example, a UPI or card mandate), you can also cancel the mandate from your UPI app or bank.
- There is no cancellation fee. We confirm every cancellation in writing.
4. What happens when you cancel
- Monthly plans: no further charges. Your plan stays active until the end of the period you have already paid for. We do not refund part of a month already started, except as in section 5.
- Yearly Family plan: cancel within 7 days of payment for a full refund. After 7 days there are no further charges, and your plan stays active until the end of the paid year.
- Pharmacies & clinics: as agreed in your business plan. If not agreed otherwise, the monthly plan rules apply.
- Cancelling a plan does not delete your data. To erase your data, type DELETE (see Data deletion).
5. When you get a refund
- You were charged twice, charged the wrong amount, or charged after you cancelled: full refund of the extra amount.
- Payment was taken but your plan was not activated: full refund, or we activate it, as you choose.
- Goli Time could not send reminders for more than 3 days in a row because of a problem on our side: refund for the affected days on request.
- We stop the Service: refund of the unused prepaid period.
6. How refunds are paid
Approved refunds are started within 5–7 working days to the original payment method through Razorpay. Your bank or UPI app may take a few more days to show it. We send you a confirmation when the refund is started.
7. Questions and complaints
Email support@golitime.com. We acknowledge within 24 hours and resolve within 15 days. You can also contact the National Consumer Helpline at 1915 or consumerhelpline.gov.in.
Grievance Officer, Goli Time
Email: support@golitime.com (subject line: "Grievance")
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt. If we need more information we will tell you, and we will keep you updated until it is closed.