Terms of Use

1. About these terms

These Terms of Use ("Terms") are an agreement between you and Goli Time ("we", "us") for using the Goli Time WhatsApp service and the website golitime.com (together, the "Service"). By messaging Goli Time and tapping "I agree", or by using the Service, you accept these Terms, our Privacy Policy, Refund & Cancellation Policy and Medical Disclaimer. If you do not agree, please do not use the Service.

This is an electronic record under the Information Technology Act, 2000 and does not need a physical or digital signature.

2. Who can use Goli Time

• You must be 18 years or older and able to enter a binding contract under Indian law.
• You may set up reminders for a parent, elder or other adult family member only with their consent (or the consent of their lawful guardian). You are responsible for having that consent.
• Do not use the Service for a child under 18.
• The Service is currently designed for users in India. If you use it from elsewhere, you are responsible for following your local laws.

3. What the Service does

You send a prescription photo or type your medicines. An AI service reads the photo and shows you a list. After you confirm it, Goli Time sends reminders on WhatsApp at the times you choose, with picture cards and optional voice notes, lets you reply Taken / Skip / Snooze, and, if you choose, alerts family members you approve. Features may differ by plan.

4. Not medical advice

Goli Time is a reminder tool only. It does not diagnose, treat, prescribe, recommend doses, check drug interactions, or replace your doctor or pharmacist. Do not start, stop or change any medicine because of a Goli Time message. In an emergency, call 108 (ambulance) or 112. Please read the full Medical Disclaimer.

5. Your responsibilities

• Check the list. AI can misread handwriting. You must check every medicine, dose and time against your prescription before confirming, and update it when your prescription changes.
• Give accurate information and keep your WhatsApp number active.
• Add family members' numbers only with their permission.
• Keep your phone secure. Anyone with access to your WhatsApp can see your reminders.
• Do not depend on Goli Time as the only way to remember critical, time-sensitive medicines.

6. WhatsApp messages, opt-in and opt-out

• You opt in by messaging Goli Time and agreeing to our notice. We only send messages related to your reminders and account. We send promotional messages only if you separately agree.
• Type STOP (or PAUSE) at any time to pause reminders, and START to resume. Type DELETE to erase your data and stop all messages.
• Your use of WhatsApp is also governed by WhatsApp's own terms. Goli Time is an independent service and is not made, endorsed or sponsored by WhatsApp or Meta.
• Reminders depend on WhatsApp, Meta's platform, your phone and your internet connection. Messages may sometimes be delayed or not delivered. WhatsApp's rules may also limit what we can send if you have not messaged us in the last 24 hours.

7. Free trial, plans and payments

• Every new user gets a 14-day free trial. No card or payment is needed for the trial, and it does not turn into a paid plan automatically.
• Plans (prices in Indian Rupees): Basic ₹149/month (1 person); Family ₹299/month (up to 4 people); Yearly Family ₹2,499/year (up to 4 people); Pharmacies & clinics ₹1,999–₹4,999/month depending on size. Any applicable taxes will be shown before you pay.
• When paid plans are available, payments are processed by Razorpay, a licensed payment aggregator. We do not see or store your card, UPI or bank login details.
• If you choose a renewing plan, you will be charged only after you authorise it, and you will be told before each renewal as required by RBI rules. You can cancel future renewals at any time.
• We may change prices for future billing periods. We will tell you at least 7 days before a change applies to you, and you can cancel before it does.
• Cancellations and refunds are covered by our Refund & Cancellation Policy.

8. Pharmacies and clinics

Pharmacies and clinics using Goli Time must invite patients only with their consent, use the Service only for that patient's own reminders and refills, and follow applicable laws on health data and on the sale of medicines. Additional business terms may apply and will be shared before signing up.

9. Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful, misleading or fraudulent, or to impersonate anyone;
• send content that is obscene, abusive, defamatory, infringes others' rights, or that you have no right to share;
• send other people's prescriptions or numbers without their permission;
• send spam, malware, or try to hack, overload, copy or reverse-engineer the Service;
• use the Service to buy or sell medicines. Goli Time does not sell medicines or accept orders for them.

We may suspend or end access for anyone who breaks these rules, and we may report unlawful activity to authorities.

10. Our content

The Goli Time name, logo, picture cards, text and software belong to us. You may use them only to use the Service. Your medicine information remains yours.

11. Third-party services

The Service relies on third parties such as Meta (WhatsApp), Google, Microsoft, our hosting provider and, for payments, Razorpay. Their services have their own terms. We are not responsible for their outages or actions, but we choose them carefully (see our Privacy Policy).

12. Changes, suspension and ending

We may improve, change or stop features. If we stop the Service, we will give reasonable notice and refund any unused prepaid amount as set out in our Refund Policy. You may stop at any time by typing DELETE. We may suspend your account if you break these Terms or if the law requires it.

13. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the extent the law allows, we do not promise that it will be error-free or uninterrupted, or that every reminder will be delivered on time. We are not liable for any health outcome, missed or wrong dose, or indirect or consequential loss arising from use of the Service. Our total liability for any claim is limited to the amount you paid us for the Service in the 3 months before the claim. Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.

14. Indemnity

If you misuse the Service or break these Terms (for example, by adding someone's number without permission), you agree to cover reasonable losses we suffer as a result.

15. Governing law and disputes

These Terms are governed by the laws of India. Please contact our Grievance Officer first. We will try to resolve any issue within 15 days. If it is not resolved, the courts in India having jurisdiction will decide. You may also approach the consumer commissions or the National Consumer Helpline (1915).

16. Changes to these Terms

We may update these Terms. We will change the "Last updated" date and, for important changes, tell you on WhatsApp. If you keep using the Service after the change, you accept the updated Terms.

17. Contact and grievances

Email support@golitime.com. Under the Information Technology Act, 2000, the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Grievance Officer, Goli Time
Email: support@golitime.com (subject line: "Grievance")
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We acknowledge every complaint within 24 hours and resolve it within 15 days of receipt. If we need more information we will tell you, and we will keep you updated until it is closed.